Frequently asked questions

What products does Born Pretty NZ sell?

Born Pretty NZ offers a curated collection of fashion jewellery, accessories, clothing, gifts, and home décor. Explore earrings, necklaces, rings, bracelets, hair accessories, and unique gift ideas for every occasion.

Do you ship throughout New Zealand?

Yes, we deliver across New Zealand. Shipping options and delivery timeframes are displayed at checkout and on our Shipping Information page.

What type of jewellery do you stock?

Our range includes fashion jewellery such as earrings, necklaces, bracelets, bangles, rings, and jewellery sets. New styles are added regularly so there is always something fresh to discover.

How do I care for my jewellery?

To keep your jewellery looking its best, store it in a dry place, avoid contact with water, perfumes, and chemicals, and clean gently with a soft cloth after use.

Can I return an item if I'm not satisfied?

We want you to shop with confidence. Please refer to our Returns & Refunds Policy for information about eligible returns, exchanges, and the return process.

How can I contact Born Pretty NZ?

You can contact us through our Contact Us page or just WhatsApp us. We are happy to help with product questions, order enquiries, and general support.